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The Federal Airports Authority of Nigeria (FAAN) has taken swift action following a social media report alleging discriminatory treatment of a Passenger with Reduced Mobility (PRM) at the Murtala Muhammed International Airport (MMIA) in Lagos. In response, FAAN has closed down the KFC outlet at the airport in accordance with Lagos State law on People with Special Needs.
According to Mrs. Obiageli Orah, the Director of Public Affairs and Consumer Protection at FAAN, the closure of the KFC facility is in line with Section 55 of the General Provisions on Discrimination under the Lagos State law. This section prohibits depriving individuals of access to places, vehicles, or facilities based on disability.
FAAN’s management swiftly intervened after the social media report surfaced, deploying a team to investigate the allegation. Based on the team’s findings, FAAN decided to shut down the KFC facility where the incident occurred. Furthermore, FAAN has instructed the management of KFC to issue a written apology to the affected PRM and to prominently display a policy statement of non-discrimination at their facility’s entrance before it can resume operations.
The closure of the KFC outlet underscores FAAN’s commitment to ensuring the rights and dignity of all passengers, including those with special needs, are respected at Nigerian airports.